Orders are usually shipped within 1-2 business days after placing the order.

Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.

Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

We allow the return of all items within 30 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.

Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.

For USA domestic orders we offer FedEx and USPS shipping.

We currently ship to the USA, Canada, UK, Australia, and many other countries as well.

We offer the option to purchase a gift card in our store. Contact us via email to learn about the different available options.

Queens’s Designs was founded in 2015, with a goal to bring better products to every home across the World.

Accept All Payment Modes With Domestic and International Credit & Debit cards, EMIs ( Credit/Debit Cards & Cardless), PayLater, Netbanking from 58 banks, UPI, and 8 mobile wallets, Razorpay provides the most extensive set of payment methods.

Our headquarters are located in Morbi, Gujarat, India.

A link to a contact us form, an email address, phone number, or any communication method you might offer. For example: If you have a question, comment, suggestion or want to reach out for any other reason, you can contact our team at info@queensdesigns.in, +91 9925038866, or through our chat assistant.

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your “order history” section on your account page on the website.

We can only change orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order. To make changes to your order, please reach out to support through the helpdesk.

We currently ship in the United States, Canada, Australia, France, the UK, and Germany. For shipping outside of these countries, please reach out to our support through our helpdesk.

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing a delivery method before confirming your order:

Out of India order ship will take: 10-15 days

We currently ship in the United States, Canada, Australia, France, the UK, Germany, and the world others country as well. For shipping outside of these countries, please reach out to our support through our helpdesk.

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your “order history” section on your account page on the website.

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Deliveries in Europe will have to pay customs taxes. Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order. For more information, please refer to the website of the delivery partner handling your delivery.

We do accept returns with respect to the following conditions:

The item must have been sold on our online store
The item shouldn’t have been used in any way
The return or exchange request is made within 28 days of delivery
The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.

We do accept exchanges and they follow the same conditions as returns In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Returns within India are free. You can refer to the delivery paper within your package to perform organize your return. Returns from outside of the US are the responsibility of the buyer. Feel free to contact our support agents through our helpdesk for more details.

Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.

We have created a referral program to thank our customers for referring their friends and family. To refer someone, you will first need to have an account on our online store. After that, you can head to your profile page to get your personalized referral link. Any of your friend who decides to place their first order using your referral link will get enjoy a 20€ discount. In return, you will be credited to 20€ too for helping us spread the word. For more information, please refer to our referral program terms & conditions.

We currently don’t have any physical stores under our brand name.

We guarantee any of our products made by us and sold through our online store to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

The item must have been sold on our online store
The item shouldn’t have been used in any way
The return or exchange request is made within 28 days of delivery
The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.