A backorder refers to an order placed by a customer for a product or item that is currently out of stock or not available for immediate delivery. When a customer places an order for a product that is on backorder, it means that the item is temporarily unavailable for shipping or immediate purchase.

In such cases, the customer typically completes the purchase and payment process, but the actual delivery or fulfillment of the order is delayed until the product becomes available again. The customer is essentially reserving the item, and it will be shipped to them as soon as it is restocked or produced by the manufacturer or retailer.

Backorders can occur for various reasons, such as high demand exceeding supply, production delays, seasonal fluctuations, or unexpected inventory shortages. Retailers and businesses often use backorders as a way to manage inventory and fulfill customer demand even when certain items are not readily available.

It’s essential for businesses to communicate clearly with customers about the backorder status and provide estimated timelines for when the item is expected to be back in stock and shipped.

Orders are usually shipped within 1-2 business days after placing the order.

Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.

Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

We allow the return of all items within 15 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.

Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.

For USA domestic orders we offer FedEx and USPS shipping.

We currently ship to the USA, Canada, UK, Australia, and many other countries as well.

We offer the option to purchase a gift card in our store. Contact us via email to learn about the different available options.

Queens’s Designs was founded in 2015, with a goal to bring better products to every home across the World.

Accept All Payment Modes With Domestic and International Credit & Debit cards, EMIs ( Credit/Debit Cards & Cardless), PayLater, Netbanking from 58 banks, UPI, and 8 mobile wallets, Razorpay provides the most extensive set of payment methods.

Our headquarters are located in Morbi, Gujarat, India.

A link to a contact us form, an email address, phone number, or any communication method you might offer. For example: If you have a question, comment, suggestion or want to reach out for any other reason, you can contact our team at info@queensdesigns.in, +91 9925038866, or through our chat assistant.

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your “order history” section on your account page on the website.

We can only change orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order. To make changes to your order, please reach out to support through the helpdesk.

We currently ship in the United States, Canada, Australia, France, the UK, and Germany. For shipping outside of these countries, please reach out to our support through our helpdesk.

• Out of India order ship will take: 10-20 days
• In India order ship will take: 7-15 days

We currently ship in the United States, Canada, Australia, France, the UK, Germany, and the world others country as well. For shipping outside of these countries, please reach out to our support through our helpdesk.

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your “order history” section on your account page on the website.

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Deliveries in Europe will have to pay customs taxes. Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order. For more information, please refer to the website of the delivery partner handling your delivery.

We do accept exchanges and they follow the same conditions as returns In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Returns within India are free. You can refer to the delivery paper within your package to perform organize your return. Returns from outside of the US are the responsibility of the buyer. Feel free to contact our support agents through our helpdesk for more details.

Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.

We have created a referral program to thank our customers for referring their friends and family. To refer someone, you will first need to have an account on our online store. After that, you can head to your profile page to get your personalized referral link. Any of your friend who decides to place their first order using your referral link will get enjoy a RS. 200 discount.

We currently don’t have any physical stores under our brand name.

• The item must have been sold on our online store.
• The item shouldn’t have been used in any way.
• The return or exchange request is made within 14 days of delivery.
• The return is made within 7 days of the return or exchange request.